Explorer Box – Dein Probierpaket
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Optimally support your health with these well-coordinated supplements.
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Here we answer our most frequently asked questions. If you need more information, feel free to contact our helpful chatbot.
When will my order be shipped?
After you place your order, we will wait for your payment to be processed. Once we receive it, we will carefully prepare your order for shipment.
How long does shipping take?
Orders are handed over to the shipping service provider within 48 hours of receipt of payment .
How long is the delivery time?
The delivery time depends on the shipping provider and is usually 1-7 working days, depending on whether it is being shipped within Germany or to the EU .
What are the shipping costs?
Shipping costs:
- Germany 1–3 business days €4.49
- Austria 3–5 business days €9.90
- Switzerland 4–7 business days €10.60
- Europe 3–7 business days €9.90
Received the wrong item?
If you received the wrong item, please contact us by email. We will send you the correct item as soon as possible. After receiving the new shipment, please return the incorrectly delivered item using our free return label.
Return?
Information about returns can be found in our cancellation policy.
